Refund & Cancellation Policy
Effective date: September 16, 2026
This Refund & Cancellation Policy explains when orders placed through Museema may be cancelled, returned, exchanged, or refunded. This policy may be supplemented by terms shown at checkout or agreed separately for business/custom orders.
Order Cancellations
Cancellation requests should be sent to museemaapparell@gmail.com as soon as possible. An order may generally be cancelled before it has entered production, customization, packing, or shipment.
Custom and Personalized Products
Products customized for a company, team, event, employee, or individual may not be eligible for return or refund once production has started, except where required by applicable law or where the product is defective or Museema made an error.
Returns
For standard products that are eligible for return, contact us within 7 days of delivery with your order details and the reason for the request. Returned items should be unused, unwashed, and in their original condition and packaging, unless the item arrived damaged or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us promptly at museemaapparell@gmail.com and include your order number and photos where appropriate. We may provide a replacement, correction, or eligible refund after review.
Refunds
Approved refunds are normally issued to the original payment method. The time for funds to appear depends on the payment provider, bank, or card issuer.
Shipping or other charges may be non-refundable where permitted by applicable law and the terms of the order. Any deductions will be communicated when the refund is approved.
Exchanges
Exchanges may be available for eligible standard products subject to stock and approval. Personalized or made-to-order items are generally not eligible for exchange unless defective or supplied incorrectly.
Shipping Costs for Returns
Where a return is requested for reasons other than a Museema error or defective/incorrect goods, the customer may be responsible for return shipping costs. Where the return results from our error or a confirmed defective product, Museema may provide appropriate return instructions.
Business and Company Orders
Company swag programs, bulk orders, custom merchandise, and other business purchases may have project-specific cancellation, production, approval, shipping, and refund terms. Those written terms take precedence where they expressly differ from this policy.
How to Request a Cancellation, Return, or Refund
Email museemaapparell@gmail.com with your name, order number, the items concerned, and a brief description of your request. We will review the request and provide next steps.
Contact
Museema
Ayodhya Towers, Building No. 4, Flat No. 202-B
Kolhapur, Maharashtra – 416001, India
museemaapparell@gmail.com
This policy is general informational content and should be reviewed against your actual products, checkout process, jurisdiction, and applicable consumer laws before being relied upon as legal advice.